Installation Questions What are the system requirements?Įach game download has a different set of system requirements.

I'm unable to complete a purchase, what should I do?.

How do I return the software if I am not completely satisfied with it?.

I did not receive an email message with instructions for registering and unlocking my game.

Does this mean I have been charged again?

I received email confirmation messages.

Can I purchase a CD instead of a download?.

Can I make purchases without a credit card over the Internet?.

What payment methods are accepted for purchases made online?.

What is this, and why do I have to install it?

Some games ask me to download and install the Microsoft Java Virtual Machine (MS JVM) before I can play.

How can I optimize my Mac OS computer and software to work best with Shockwave?.

How can I optimize my Windows computer and software to work best with Shockwave?.

Which browsers are recommended for best results?.

Can I visit Shockwave with my AOL browser?.

Can I visit Shockwave with Macintosh OS X?.

What hardware and software do I need to enjoy the Shockwave site?.

I'm receiving a 'Failed to contact ' message when entering my key information.The game does not play and exits to 'Thank you for Playing' screen on Vista.When I try to register my game it doesn't unlock.But when I try to run the installer, I get an error message.

I downloaded my game's installer file successfully.I'm having difficulty downloading the installer.

Adobe shockwave download