And a customer is too transactional of a name if you’re in the business of repeat traffic and or highly sought after services. Therefore, providing exceptional customer service is a critical component for maintaining great customer satisfaction and receiving repeat business. In 49 out of 50 states, services jobs provide 70 percent or more of overall employment. Section 8 dives deep into subscription licensing for modern IT. Forget hosting your own onsite infrastructure called Traditional IT.Finally, have you considered the new wave of mobile device management tools to secure your laptops and BYOD against malicious activity?.Section 6 below recommends a VoIP system to work easily from anywhere.Is your CRM integrated into your VoIP system so you know exactly who is calling into your customer support line and bonus, the system loads up their profile?.Check out section 3 on live chat software integrated like ours site on yours.Don’t need screen sharing time with your customers? How about Live Chat from you web site?.Conference call software reviews listed here.Want to host presentations or conference calls instead? These tools offer remote support services AKA screen sharing on both client and presenter.Make sure you select one that has a 90 day game plan for securing your computer network. Managed Service Providers like us should not only provide basic help desk support but proactively maintain the security for mitigating massive malware and virus attacks on your network infrastructure.What kind of technical assistance are you receiving for your own internal support issues so your customers aren’t impacted with significant down time?.For a complete list, check out section 1 for our recommendations below for free or paid remote desktop solution.

Out favorite free one is AnyDesk and Splashtop for corporate.Does your team assist clients through a shared screen remote session to get their task accomplished?.Is your organization utilizing the right tools for providing stellar support to your clients? A suite of great remote support or customer support services optimized for your companies virtual office workflow will make a significant impact on a company’s bottom line.

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